Facility Centres for NRIs
New Delhi: The Ministry of Overseas Indian Affairs established Overseas Workers Resource Centre (OWRC) in 2008 as an institutional arrangement to provide information to intending migrants and overseas Indian workers relating to all aspects of overseas employment.
The activities undertaken by the OWRC are as under:
(i) Documentation and information dissemination
(ii) Management of complaints/ grievances
(iii) Telephonic / email Counselling
(iv) Coordination and Feedback
(v) Coordination with State Migrant Resource Centers (MRCs)
(vi) Reporting to MOIA
OWRC operates round the clock (24x7x365) to provide need based information in 11 languages (English, Hindi, Punjabi, Kannada, Malayalam, Bengali, Tamil, Telugu, Gujarati, Marathi, Odia) through the toll free number 1800113090 in India and +91-124-2341002 for Indian emigrants working overseas. It also acts as a single point source for registering, responding to and monitoring complaints.
Emigrants overseas can call OWRC for any information required. They can also register complaints against Foreign Employers through telephone or log their grievances through the web application. OWRC is linked to the Migrant Resource Centres (MRCs) in Kochi, Hyderabad and Gurgaon. MRCs provide information to prospective migrants who visit them about procedure for legal migration and precautions to be taken while migrating, dissemination of status of Recruiting Agents and other service providers. They also take feedback on services provided and take up awareness campaigns in a manner advised by Ministry.
Overseas Indian Centres
Presently, there are three Overseas Indian Centres located at Abu Dhabi (UAE), Washington (USA) and Kuala Lumpur (Malaysia). Possibilities are being explored for setting up more Overseas Indian Centers in large Diaspora countries. These Centers have been successful in helping overseas Indians and resolving their problems. The Washington Centre has helped in extending support to Indian women deserted by their overseas spouses and in publicizing MOIA’s flagship events like Pravasi Bharatiya Divas (PBD), Scholarship Programme for Diaspora Children (SPDC) etc. amongst Indian community besides promoting community related events.
The Centers at Abu Dhabi and Kuala Lumpur have primarily helped Indian workers/immigrants in UAE and Malaysia by providing them timely legal, financial and consular assistance and where necessary, by taking up issues relating to them with local Government authorities and resolving them.
The Counsellor OIC in UAE has looked after operations of the Indian Workers Resource Center (IWRC), Dubai, which gives legal, financial and psychological counseling. During the past two years, more than 2700 visitors have visited IWRC and more than 30,000 calls were attended to by it. This information was given by Minister of state for Overseas India Affairs General V. K. Singh (Retd.) in Lok Sabha today.[/vc_column_text][/vc_column][/vc_row]
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