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‘SMS Alert’ Service for Arrival/Departure Time of Trains

New Delhi: The Minister of Railways Shri Suresh Prabhakar Prabhu has said that it is proposed to introduce an “SMS Alert” service to inform passengers in advance the updated arrival/departure time of trains at starting or destination stations. Similarly SMS alert would be sent 15/30 minutes in advance of arrival of the train at the destination. Presenting the Railway Budget 2015-16 in Parliament today Shri Prabhu said, a centrally managed Railway Display Network is expected to be introduced in over 2,000 stations over the next two years which will aid in providing information on train arrival/departure, reservations, general and emergency messages and also any other information of interest to citizens. This facility will promote “Digital India Campaign” and also unlock huge advertising revenue potential. 24x7 Helpline Number 138 to Redress Problems of Passengers The Minister of Railways Shri Suresh Prabhakar Prabhu has said that an all - India helpline number, 138, will become functional to attend to the problems of passengers on a real time basis. Presenting the Railway Budget 2015-16 in Parliament today Shri Prabhu said, passengers will be able to call up for complaints while on trains. A mobile application to redress Railway-related complaints is also being developed. He said, the Railways intends to start this facility on a pilot project basis on Northern Railway from 1st March 2015. Based on the experienced gained and the feedback received from passengers, this will be extended to all Railways soon thereafter. Further, keeping in mind the criticality of security related issues, the Railways has dedicated a toll-free number 182 for receiving security related complaints.

About Sanjay Trivedi

Sanjay Trivedi is honorary editor of Asia Times. He is senior Indian Journalist having vast experience of 25 years. He worked in Janmabhoomi, Vyapar, Divya Bhaskar etc. newspapers and TV9 Channel as well as www.news4education.com. He also served as Media Officer in Gujarat Technological University.

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