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Suggest a new area called People

[vc_row][vc_column][vc_column_text]Lynne Schinella talks about the people
  Ok, so you can pull together an award winning knock your socks off event. But nobody told you on the golden ladder to success that dealing with people was a part of the brief. In fact, dealing with people is often the hardest part of any role. It’s much easier for most of us to get technically proficient at something. And by dealing with I’m talking about handling clients, your team, your manager, your suppliers. So in this column I’m going to be talking people – anything to do with people –the good, the bad and the ugly. It’s relevant whether you’re a venue, a PCO, an AV company, an events manager, a DMC – whatever. You can try to avoid “people” jobs (hello AV guys) but it doesn’t work. It’s a people industry. In fact, I remember my first interview for TAA – insert Qantas for those born after 1980, when they asked me why I wanted to join the travel industry, I gushed, Because I LOVE people!! Sigh, if only I knew. My thing is always about creating less stress and greater productivity. And when I see this stress and a lack of productivity in organisations it is pretty much always down to a lack of understand and/or respect for our differences. Amarinder was happy in his new job. He worked hard and met deadlines. He enjoyed the team meetings and liked the way that Andy took over and was funny. He saw there were ways to do things better and was happy to change those things within his own reports. He hoped that his boss would realize there were better ways to do things, in the meantime there must be a reason he has chosen to work this way. Derek was concerned about the latest recruit to his l, leadership team. Amarinder’s credentials were impeccable: well educated, great success in previous finance companies. But he wasn’t seeing it. He never bothered to speak up in meetings or contribute. He didn’t take part in the team building stuff. When he asked him about x he didn’t share much of a response. It was disappointing – he was turning out to be a bit piss weak and not much of a team player. This may be a scenario way too familiar too many of you. There is nothing wrong here except a massive gap in understanding each others world view. For many working in the western world is a major cultural shock and is there any wonder given the massive fundamental differences in the way we grow up. In the west we admire and applaud extroverts. The person who speaks up in meetings, always has an opinion. The person who can stand up and articulate themselves I public. In the east it is the exact opposite. We applaud the “introvert”. The person who has the emotional control not to speak up, to interrupt, to jump in. The person with dignity The person who has respect for hierarchy. In the west we have a flatter workplace structure. In Australia we are especially casual, calling everyone by their first name regardless of their title. In the east the structure is more hierarchical honoring position and title – often getting quite complex as to who enters a lift first and where to sit in a room. Education is the answer, creating cultural awareness for both employer and employee. Respect for each other’s differences and the general rule is that you adapt to the country in which you’re working. A mate of mine, an Indian Australian moved to India to start up a business in I a few years ago. He managed, as he would do as if he were in Australia. He would join the men on their chai break. He’d bring in samosas from his cook at home to share. He had an open plan office. That lasted about 2 seconds. The workers clammed up when he was around and felt uncomfortable when offered food. They worked in silence when he was around and despite constant requests would not call him by his first name. He had to make the shift – he was in their environment. They wanted him to lead. Not to be a mate. Soon he had his own office and stopped joining them for breaks and work became normal – productivity better – ore smiles and laughs etc.[/vc_column_text][/vc_column][/vc_row]


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